Loading...

FAQs

//FAQs
FAQs2018-12-12T13:49:22+00:00

DPSA stands for ‘Delivering Procurement Services for Aid’. DPSA is a service for procuring goods and equipment to support the delivery of aid and development programmes worldwide. The service was launched in April 2016. DPSA is led by AECOM and brings together expertise in procurement, international development, supply chain, logistics, risk and security. DPSA operates out of bases in Dubai and London, with Country Managers based in Africa, Asia and the Middle East.

DPSA is a procurement service. We source and deliver goods and equipment for clients in the aid and development sector worldwide. DPSA also provides procurement-related technical advisory and assistance services.

AECOM designs, builds, finances and operates infrastructure assets for governments, businesses and organisations in more than 150 countries. AECOM is one of the world’s largest international development service providers, and delivers some of the largest procurement and supply-chain programmes in the world. AECOM operates in some of the world’s most deprived countries and understands the impacts that weak infrastructure, volatile political and economic conditions, and security concerns can have locally. AECOM is a global network of experts working with clients, communities and colleagues to develop and implement innovative solutions to the world’s most complex challenges.

DPSA provides procurement and logistics services and procurement-related technical assistance. DPSA provides procurement services for a wide range of goods and equipment for aid and development purposes, and logistics for the safe and secure delivery of the goods and equipment. DPSA’s technical assistance covers procurement advice, assurance and audit; and professional development.

DPSA offers technical assistance relating to procurement.

  • Advisory: We provide expert technical advice to support our customers in making the most effective and impactful procurement decisions.
  • Audit & Assurance: We work with our customers to build procurement capability for aid and development programmes. This includes oversight and anti-corruption procedures, capability reviews, and value for money assessments.
  • Professional Development: We can help train programme staff and stakeholders with appropriate procurement skills and knowledge.
  • Single point of contact: DPSA has Country Managers based locally in Africa, Asia and the Middle East. Our Country Managers act as a single point of contact for our clients, coordinating procurement and delivery from beginning to end. Each Country Manager is supported by a global network of procurement and specialist experts.
  • Able to source locally and globally: This flexibility is vital in the emergency and crisis scenarios in which our customers often operate.
  • Flexible service: We can help at any stage of your programme or procurement planning.
  • Expertise: DPSA has specialist expertise across a wide range of categories including health, education, pharmaceuticals and energy.
  • Transparency: DPSA works to clear and transparent processes and has a zero-tolerance policy for corruption.
  • “Doing procurement differently”: We want to move beyond just tendering to adding value through understanding why and how items are being procured. We believe procurement should be integrated with programme design from the start, to drive value for money and innovation.

Traditionally, the focus of procurement is on what is being procured. At DPSA, we ask why the transaction is needed. With this insight, we can identify how to deliver the optimal product, service or solution. By working with our customers at the programme design stage, we can align the procurement goals with the programme design from the start and find products and services which offer the greatest impact and value for money.

DPSA follows commodity-specific practices to ensure the right approach is taken, depending on the commodity and the jurisdiction in which it is being delivered. For each procurement, our suppliers are expected to provide a detailed overview of the planned and performed quality control measures, which are reviewed against industry standards applicable to each category, for example, the WHO quality management policy. Before undertaking work for a new client, or engaging with a new vendor, extensive due diligence checks are undertaken. The exact checks taken will depend on circumstances, but every potential supplier is checked against De-barred Entities Lists and undergoes assessment of their financial standing. AECOM has several ISO certifications relating to internal systems and processes including:

  • ISO 9001: 2015 Quality Management System certification
  • ISO 14001: 2015 Environmental Management System certification
  • BS OHSAS 18001: 2007 Occupational Health and Safety Management System certificate

Our customers/clients come from across the aid and development sector. They include implementing partners, national and international NGOs, donors, governments and public sector departments.

We work with our network of local and global suppliers, according to customer needs. Our suppliers share AECOM values and commitments, for example, on human rights, transparency and quality management. They include manufacturers, service providers and retailers which provide capacity and capability across the countries in which DPSA operates.

You can register as a supplier, or to find more information about being a DPSA supplier, on our website. DPSA wants to work with reliable, cost-effective and quality suppliers. We are keen to expand our supply chain to meet our customers’ needs.

The terms and conditions will be different as they will depend on the commodity and delivery location.

AECOM, the company leading the DPSA service, adheres to the principles of the British Standard on Sustainable Procurement (BS 8903:2010). AECOM is proud to be a long-standing signatory of the UN Global Compact. AECOM has several ISO certifications relating to internal systems and processes including:

  • ISO 9001: 2015 Quality Management System certification. This means we work to best practices in quality management. We reinforce this by universally applying our robust quality management framework, “Plan-Do-Check-Act”, to ensure project quality requirements are met.
  • ISO 14001: 2015 Environmental Management System certification
  • BS OHSAS 18001: 2007 Occupational Health and Safety Management System certificate

DPSA undertakes the acquisition of goods and equipment through open, fair and transparent procurement processes. We seek multiple bidders for every opportunity, and bids are evaluated against relevant criteria to ensure the best offer can be given to our clients. AECOM’s internal process management systems are certified to international quality, environmental and occupational health and safety standards, including BS OHSAS 18001: 2007 Occupational Health and Safety Management System certificate. DPSA makes quarterly IATI submissions (IATI stands for International Aid Transparency Initiative). We run supplier events, encouraging potential suppliers to register via our website to ensure they receive notifications of opportunities to supply goods and equipment to us.

DPSA follows AECOM’s Ethics + Compliance programme which has a broad reach and risk-based approach, including Delegations of Authority, stringent due diligence procedures and MK Denial Screening on third-party suppliers, and regular audits. Integrity is at the heart of DPSA’s core values and is consistently reinforced at the highest level. All DPSA staff and contractors are put through mandatory annual Anti-bribery and Corruption (ABC) training. DPSA takes a zero tolerance approach to corruption and has a mechanism for reporting any incidents of corruption. With increasingly complex supply chains often spanning a number of countries and a multitude of organisations, it is important that we understand the bigger picture in respect of the goods that we are sourcing. To achieve this, we:

  • put all staff and contractors through annual mandatory Anti-bribery and Corruption (ABC) training;
  • respect fundamental international standards against criminal conduct, such as modern slavery, corruption, bribery or harmful environmental and social impacts; and
  • utilise standard operating procedures (SOPs) that have embedded mechanisms to prevent non-compliance with relevant protocols.

In addition to the mandatory training and regular reminders as to the importance of holding to the highest ethical standards, the following material is available to all DPSA staff:

  • Anti-Corruption Guide: information for employees to use in checking their business transactions and third parties for compliance. The Guide describes red flags and outlines general risk areas and best practice controls. Some of the areas addressed are agents, gifts, donations, and our internal approval matrix.
  • Code of Conduct: the professional, ethical, financial and social principles of company conduct that apply to all employees worldwide.
  • Global Ethical Business Conduct Policy: guidance and establishes accountability for AECOM employees, to ensure both ethical business conduct and compliance with applicable anti-corruption laws.

DPSA has a whistleblowing policy that all staff are aware of. Anyone – including members of the public – who suspects that any member of the DPSA team is not respecting or upholding any of our legal or ethical obligations, and our anti-bribery and corruption protocols, is encouraged to report the matter directly either to AECOM or to the client (e.g. DFID) as they prefer. Anonymous reports are accepted. At the point of receiving a whistleblowing report, an AECOM risk management representative, independent of the project team, is assigned to address the matter. This ensures all investigations remain confidential where required, and are segregated from daily operations by the use of ethical walls. We report all whistleblowing instances to the client (e.g. DFID), and agree on how to manage the report and its resolution.

DPSA respects international standards against criminal conduct, such as modern slavery, corruption, bribery or harmful environmental and social impacts. DPSA has its own Supplier Charter, which sets out our commitments, standards for adherence and expectations of our suppliers and partners. All our partners are expected to sign up to these commitments and demonstrate how they deliver against these. To ensure we adhere to best practices in environmental, social and governance practices, we operate in line with the UN Global Compact’s 10 principles covering human rights, labour, environment and anti-corruption. You can see these 10 principles here

AECOM has its own audit procedures, and AECOM’s external auditors carry out audits. In addition, we follow any project audit requirements that clients have. We are constantly working with our suppliers to continuously improve how we deliver our services and raise the quality standards that our clients expect of us. At DPSA, we are committed to the following principles:

  • Respecting rules and regulations: We have a firm commitment to always adhere to rules and regulations. AECOM has a zero tolerance policy for bribery and corruption.
  • Impartiality and fairness: All activities carried out by DPSA are conducted in an impartial and fair manner and follow documented procedures, which allows for audits and independent verification of decisions.
  • Confidentiality: We manage confidential information in line with best practice. Of particular importance, we will protect commercially-sensitive information, such as commercial tenders, to ensure a level playing field.
  • Due diligence: We will carry out all DPSA activities in a diligent manner, which will include developing impartial criteria, checking references and careful analysis of third-party bids for incorrect information. Due diligence approaches are adapted according to requirements and may differ according to whether they are being applied to suppliers, manufacturers or clients.

As an AECOM-led service, DPSA supports and promotes AECOM’s Global Sustainable Procurement Strategy and seeks to create zero harm through its procurement activities.

At DPSA, sustainability considerations are taken into account for selection of supplier proposals and will be embedded in the supplier selection & evaluation mechanism. All DPSA / AECOM systems are certified to ISO 14001 standard (Environmental Management System). Sustainability and regard for environmental concerns are at the heart of what we do. We ensure that sustainability is at the forefront of procurement decision-making and that consideration is given to goods and equipment which cause less impact on the environment, economy or the erosion of social value. To ensure we adhere to best practices in environmental, social and governance practices, we operate in line with the UN Global Compact’s 10 principles covering human rights, labour, environment and anti-corruption. You can see these 10 principles here

Beyond those basic principles which underpin all of our sourcing activity, we work with our clients to determine the solutions that achieve lowest Total Cost of Ownership (TCO), which is not necessarily the lowest item price. We consider the cost of product, transportation, environmental impact, warranty support, maintenance, after-sales support and other cost factors related to a particular product such as component obsolescence and according to the customer’s expressed wishes. Often the environmentally-best option is not necessarily unambiguous. For example, while there are a wide range of clear benefits to sourcing locally, including reduced emissions derived from transportation, we are aware of the potential for lower environmental standards and controls for locally-manufactured goods. Because of this, we implement a screening process for proposed vendor specifications that consider, for example, use of ozone-depleting or toxic substances and mitigate use of non-reusable and/or excessive packaging.

Get In Touch